AMS
Technical Authoring
Passionate about producing quality technical documentation
that is well written, relevant, consistent, comprehensive
and accurate.
Freelance technical author with over 20 years’ experience
delivering high quality and detailed output; capable of
translating complex technical concepts into simple and concise
language at a level appropriate for the target audience;
completed to project specifications within projected timescales.
20+
Years
Experience of technical authoring in IT and mobile solutions, finance and healthcare for a variety of clients.
Many
Disciplines
Diversely skilled across several disciplines, creating new services, initiating change and reinvigorating tired processes.
1000s
of Pages
Outstanding communication and presentation skills, both written and verbal, with good understanding of English grammar
ABOUT ME
Passionate about quality
technical documentation.
I am a freelance technical author available for short term contracts of up to 12 months duration. I have more than 20 years’ experience of writing IT technical and process documentation, plus more recent experience in finance and healthcare, with emphasis on GDPR and ISO/IEC27001.
You will find me lively, cheerful and enthusiastic, demonstrating meticulous attention to detail, good at listening and passionate about producing documentation that is well written, relevant, comprehensive and, above all, accurate.
I have excellent communication and presentation skills, both written and verbal.
I am resourceful and able to work well without immediate guidance. I have years of experience working remotely whilst maintaining productive lines of communication with managers and colleagues.
Key skills:
- Good understanding of English grammar and syntax
- Native English speaker with basic understanding of French, German and Welsh
- Consistent with document style and format, adhering to in-house standards
- Edit existing documentation to a high standard and produce completely new work based on discussions with Subject Matter Experts
- Articulate complex technical concepts clearly and concisely, in language best suited to the target audience
- Focus on detail and accuracy, avoiding unnecessary intuitive leaps for the audience
- Incorporate images and screenshots to provide context for instructions and user guides
- Work collaboratively with the ability to manage many different types of working relationships
- Work within the scope of the project to tight deadlines
- Excellent organisational skills, practical, flexible, reliable, adaptable and enthusiastic
Qualifications
MSc in Computing, with a dissertation in knowledge management, BA in English Literature, postgraduate diploma in Librarianship, plus Service Desk Manager and ITIL Version 3 Foundation certification.
Personal Qualities
Hard-working, highly organised and motivated, always willing to develop new skills. A fast learner, capable of working on my own initiative but always ready to listen to experts in the field and to feedback from colleagues.
You really did an amazing job and as much as I would like to take even a little credit here, I would have to say this is all you! You took what I think is an extremely tough task and you made it look easy.
Mike Q.
OpenText
Office working
Available to work within an office environment at your premises if required.
Remote working
Competent and reliable remote working with many years experience.
Collaborating with SMEs
Discuss requirements to determine functions, operations and processes.
Testimonials
My customers are
my best advertising.
My customers know they can rely on my experience and expertise in technical writing and authorship: skilled across diverse disciplines, creating brand new services, initiating change and reinvigorating tired processes as a consultant in IT service management, a Service Desk Manager in Higher Education and an experienced library professional.
As you can see from my testimonials, I am recognised for having the requisite technical writing skills and resources to supply quality technical documentation for in-house or external stakeholders, as required by the business.
